Infogix deployed its Propensity Scoring capability to help the Customer’s Risk Management team prioritize which subscribers they should focus on when attempting live collection interventions.
The scoring was based on Infogix’s Propensity to Pay model, which identifies subscribers with the highest propensity to pay back outstanding debt. The outcome sought by our Customer was an operational improvement which would drive higher efficiency in their existing internal collections processes.
One of the primary business objectives for the program was eliminating unproductive time and effort on the part of the agents attempting to collect from subscribers who were unlikely to pay while, in turn, exceeding their annual collection targets. In effect: doing more with less.