23-year-old Company Receives Excellent Satisfaction Levels Across Market Segments
Naperville, Illinois – January 11, 2006 – Infogix, Inc.™, the leading provider of automated information control solutions, announced today the results of its 2005 Customer Satisfaction Survey. Respondents are quite satisfied with Infogix as a partner, as demonstrated by the average of score 7.5 on a scale from 1 to 10 in overall customer satisfaction. Highlights of the survey include:
- 98% of respondents agree that Infogix meets or exceeds performance levels regarding:
- Guaranteeing the accuracy, consistency and reliability of information.
- Improving productivity.
- Reducing enterprise risk.
- Providing a cost benefit to their organization.
- The majority of respondents feel that the automated information control solutions provided by Infogix make significant contributions and/or are mission critical to their organization, with 3 of 5 claiming that their organization derives a direct cost benefit from using the solution. 82% of respondents feel that automated controls are strategic to their business.
- Customer support and account team relationships were among the highest performance scores provided in the survey with an average score of 7.6 on a scale of 1 to 10. 99% of respondents have a high level of satisfaction with their account team performance, and respondents feel that the contributed customer support through the relationship with their Infogix Account Team was a valuable differentiator in the marketplace.
- 87% of respondents would recommend Infogix to a colleague.
"We are pleased that overall our customers are very satisfied with not only our superior solutions, but mostly with our dedicated account team structure and support," said Madhavan Nayar, President and Company Leader of Infogix. "Infogix intentionally maintains a strict and modest dedicated account team to customer ratio to ensure we are responsive to each and every customer need. We view our customers as strategic partners, and these results clearly indicate that our customer and account team relationships are very strategic in nature, ultimately leading to each others success."
In conjunction with Performance Monitor LLC, an independent research company based in Peachtree City, GA, the Web-based survey was distributed to Infogix customers across all market segments and geographies, and has a margin of error of +/- 9.79%.
About Performance Monitor
Performance Monitor provides companies with an intimate, detailed, and objective view into the client experience. Our results are an unbiased account of how effectively a company's products and personnel perform in the field. Performance Monitor provides an array of syndicated research products that report on the field performance of professional services firms. Performance Monitor also offers full service market research consulting services to clients interested in learning more about their own client base. For more information, please visit www.performancemonitor.net.
About Infogix, Inc.
For more than 20 years, Infogix, Inc. (formerly Unitech Systems, Inc.) has provided software solutions to organizations that help eliminate Information Risk and deliver Information Integrity for all key stakeholders. As the leading provider of automated information control solutions, Infogix has implemented millions of automated information controls into the information supply chains for hundreds of organizations, ensuring the accuracy, consistency, and reliability of information within business processes. Infogix serves hundreds of customers including eight of the top ten financial services companies worldwide, and seven of the top ten U.S. life insurance companies. The company maintains its home office in Naperville, Illinois, and has regional offices in the U.S., Canada, Western Europe, and affiliates in Italy, Chile, and Australia. For more information, call +1.630.505.1800 or visit www.infogix.com.
